FAQS
Q. Why do I need to register?
A. By registering, you are creating an account that only you can access. You can access your account using your email address and the password you create. Registration allows you to purchase items without having to enter complete information each time, and also gives you the option to receive notifications of special offers, new items, and more.
Q. How do I register?
A. Simply click Register and you will be given a form to fill out with your shipping information.
Q. Will my information be kept confidential?
A. Yes, any information you provide to us is confidential and will only be used to process your order, respond to your inquiries and improve our website. We do not share personal information with anyone.
Q. Item availability?
A: We make every effort to keep enough material in stock to list items on our site. Sometimes we do sell out of certain items. If you order an item that is out of stock, this will be reflected in your final order confirmation.
Q. I need to get more information about certain products (size, dimensions, appearance)?
A. Please check the product description of the product. If the information is not available, please contact us via email at service@bb-belt.com and we will do our best to provide the information.
Q. What payment methods do you accept?
A. We currently accept Credit Card payments.
Q. How do I modify my order?
A: If you need to modify your order information, please contact us via email (service@bb-belt.com). Please note that we will not be able to make any changes to an order once it has been shipped.
Q. I have a gig/deadline to meet on a specific date; can you deliver by that time?
A. We will do our best to meet our customers' deadlines. However, due to the high demand for our products, sometimes it is not possible to meet them on time. We apologize for any inconvenience this may cause you. Please make sure you place your order in advance so that the chances of missing the deadline are minimized. Please note that BB-belt does not guarantee to meet any deadlines and therefore customers cannot use this as a basis for cancellation of orders.
Q. What if the shipment does not match the order?
A. If the order arrives damaged or not as confirmed, please contact us and provide your order number as proof and we will do our best to resolve it for you.
Q. Can you provide shipping information?
A. Orders are shipped via USPS. Delivery time is typically 10-15 business days after your order is complete and leaves the warehouse, according to UPS schedules. Weekday delivery does not include holidays and weekends. Orders cannot be shipped to P.O. Boxes. All orders must be shipped to a street address. (Physical address). A signature is required for all orders to be delivered.
Q: What if my order gets lost in the mail?
BB-belt will be responsible for any lost shipments, but is not responsible for shipments that fail to be delivered because the customer's address was incorrectly filled out. If USPS Delivery Confirmation or USPS tracking confirms that your order has been delivered and you have not received it, please contact your local post office or a place where USPS may hold it for you. You must resolve any disputes directly with USPS.
For more information about our products, please send an email to
service@bb-belt.com